Last updated: September 11, 2026
We want you to be satisfied with your purchase. If something is not right, this policy explains how returns and refunds work at SVSVisionLife. Please read it carefully before initiating a return.
Return Window
You may request a return within 30 calendar days from the date your order is delivered.
Two Types of Returns
We handle returns differently depending on the reason. Please identify which situation applies to you.
Situation A — Change of Mind (Remorse)
This covers cases where you simply changed your mind, ordered the wrong item, or no longer need the product. The item itself is not faulty.
Condition required: The item must be unused, in its original packaging, and in resalable condition.
Return shipping cost: Free. We will provide a prepaid return label.
Restocking fee: None.
Refund amount: Full purchase price.
Situation B — Defective or Damaged Item
This covers cases where the product arrived damaged, has a manufacturing defect, or is not the item you ordered.
Condition required: Please contact us with photos or a description of the issue. The item does not need to be in resalable condition.
Return shipping cost: Free. We will provide a prepaid return label.
Restocking fee: None.
Refund amount: Full purchase price, including any shipping charges you may have paid.
Additional option: At your request, we can also arrange a replacement instead of a refund.
How to Start a Return
Email us at info@svsvisionlife.com with your order number and the reason for the return.
Our team will review your request and respond within 1 business day.
If approved, we will email you a prepaid return shipping label with instructions.
Pack the item securely and drop it off at the carrier location indicated on the label.
Returns must be postmarked within 7 calendar days of receiving the return label.
Return Address
All returns should be sent to:
SVisionLife Returns
810 Pointe Dr
Crescent Springs, KY 41017
United States
Please do not send returns to any other address without prior written confirmation from our team.
Refund Timeline
Stage Timeframe
Return received at our facility —
Inspection and approval 1–2 business days
Refund issued to original payment method Same day as approval
Funds appear in your account 7–10 business days (varies by bank or card issuer)
Refunds are always issued to the original payment method used at checkout. We do not offer store credit or cash refunds.
What Cannot Be Returned
Items returned after the 30-day window without prior approval
Items that show signs of use, damage caused by the customer, or missing components
Items not purchased directly from svsvisionlife.com
Questions
If you have any questions about the return process, reach out to us:
Email: info@svsvisionlife.com
Phone: +1 513-805-3808
Hours: Monday – Friday, 9:00 AM – 6:00 PM (ET)